Shipping Information:
- Shipping Options: We offer standard shipping within Australia. Orders are typically processed and dispatched within 1-2 business days.
- Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as your delivery location. You can view the shipping cost for your order during the checkout process.
- Estimated Delivery Times: Standard shipping within Australia typically takes 2-5 business days for metropolitan areas and 5-10 business days for regional areas. Please note that delivery times may vary depending on your location and any unforeseen delays with the courier service.
- International Shipping: At this time, we only offer shipping within Australia. We do not currently ship internationally.
Returns Policy:
- Change of Mind Returns: We want you to be completely satisfied with your purchase. If you change your mind about an item, you may return it to us within 30 days of receiving your order for a refund or exchange. Please note that the item must be unused, in its original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer.
- Damaged or Faulty Items: If you receive a damaged or faulty item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on the circumstances. Please provide photos of the damaged or faulty item as well as your order details when contacting us.
- How to Initiate a Return: To initiate a return, please contact our customer service team at sales@pasco with your order number and details of the item(s) you wish to return. Our team will provide you with further instructions on how to return the item(s) to us.
- Refunds: Once we receive your returned item(s) and inspect them, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
- Exclusions: Please note that certain items may not be eligible for return or exchange due to hygiene reasons or if they have been custom-made or specially ordered. Additionally, clearance or sale items are final sale and cannot be returned or exchanged unless they are damaged or faulty.
By placing an order with us, you agree to our Shipping and Returns Policy outlined above. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.